Welcome to the website of the Bamboo Lodge,

If you make a reservation at Bamboo Lodge through one of our digital channels such as our website, mobile website or app (our “Site”), these booking terms and conditions (“Booking Conditions”), together with any other written information we brought to your attention before confirming your reservation, apply.

Please read these Booking Conditions carefully. They explain several important matters and describe our respective rights and obligations.

In these Booking Conditions, “you” and “your” refer to the first named person on the reservation as well as those on whose behalf the reservation is made. The Site is owned and operated by Stichting Bamboo Lodge, Suikerlaan 4, 9743DA, Groningen, The Netherlands (“we”, “us”, “our”), and when you make a reservation through our website, your booking is with us.

By making a reservation, the first named person on the reservation agrees on behalf of all persons listed on the reservation that:

• he/she has read these Booking Conditions and has the authority to agree to them and accepts being bound by them;

• he/she consents to our use of information in accordance with our Privacy Policy;

• he/she is over 18 years old and, when making a booking for services with age restrictions, declares that he/she and all members of the party are of the appropriate age to purchase those services; and

• he/she accepts financial responsibility for paying the reservation on behalf of all persons listed on the reservation.

• he/she understands that entering the Bamboo Lodge is at one’s own risk.

1. Reservations

Follow the instructions on the Site to make a reservation with us. To confirm your reservation, you must provide your credit or debit card details.

Please check that all reservation details are correct before submitting your request. We are not liable for any delay or failure to fulfil your reservation if you provide incorrect information.

Your reservation is confirmed and a binding agreement comes into effect between you and us once we send you a confirmation and a valid confirmation number. If you believe that any details on the confirmation are incorrect or if you wish to make changes, you must contact us immediately, as changes cannot be made later.

We reserve the right at our discretion to refuse a reservation and to refuse to issue a confirmation.

2. Paying for your reservation

At the Bamboo Lodge you may pay in cash or by credit/debit card.

Depending on the type of booking, full prepayment may be required at the time of booking. The full reservation amount may be charged to your card at any time between the booking date and the check-in date.

If your reservation was not fully paid at the time of booking, you must pay the outstanding amount upon arrival.

If we do not receive full and timely payment, we are entitled to assume that you wish to cancel your reservation. In such a case, we may retain all payments already made and you must pay the cancellation charges that were provided at the time of booking.

Payments for extras (e.g. minibar, additional meals) must be paid directly to the lodge before you check out.

3. Prices

The price of your reservation and the conditions relating to payment, changes, and cancellations depend on your room, booking type, and other factors. These conditions will be stated at the time of booking. All rates are subject to availability.

Our prices are “dynamic” and may vary depending on demand. The price of your reservation is fixed at the time of booking and will not change due to currency fluctuations between the booking date and your arrival date.

Unless otherwise stated, prices exclude additional services (breakfast, half-board, full-board, etc.). Tourist tax shown on the rate page is payable directly at the lodge, except in cases where it is included in online prepayments.

Prices also depend on the currency selected for payment. Foreign currency conversions shown are indicative and non-contractual. Only the currency confirmed in the reservation is guaranteed.

We reserve the right to correct errors in advertised or confirmed prices as soon as we become aware of them.

Confirmed prices remain subject to corrections due to government actions such as tax changes, or currency fluctuations. We may pass on increases resulting from such changes.

Some online offers are exclusively available online and not at the lodge’s front desk.

4. Accuracy

We aim to ensure that all information and prices on our Site and marketing materials are accurate. However, errors may occur and we reserve the right to correct them. You should check the current price and details before booking.

5. Changes by you

If you wish to make changes to your confirmed reservation, you must follow the procedure stated in your booking confirmation. We will do our best to help, but regret that we cannot always meet change requests. If changes are possible, you are responsible for any additional costs.

6. Cancellation by guest

To cancel your confirmed reservation, follow the procedure stated in your booking confirmation.

Certain reservations are non-refundable once confirmed. If the reason for cancellation is covered by your insurance policy, you may claim the costs back.

For group bookings involving renting the entire location or a large portion of it, you may not always be able to receive a full refund.

Refund schedule:

• Cancellation 7 days or fewer before arrival: 0% refund

• Cancellation 14 days or fewer before arrival: 25% refund

• Cancellation 21 days or fewer before arrival: 50% refund

• Cancellation 21+ days before arrival: 100% refund

7. Curtailment

If you decide to check out earlier than scheduled, we cannot refund the unused portion of your reservation and are not liable for related costs. Your travel insurance may possibly cover curtailment.

8. Cancellation by host

We may cancel your reservation with immediate effect by written notice (including email) if you fail to pay on time or breach these Booking Conditions. This is in addition to our other legal rights.

In exceptional circumstances, we may cancel due to force majeure. If so, we will notify you as soon as possible and:

• If you have already paid, we will refund you.

• If you have not paid yet, you will not be charged.

We cannot compensate you for expenses or losses due to such cancellation.

‘Force majeure’ includes events we could not foresee or avoid even with due care, such as war, civil unrest, terrorism, government action, labour disputes, natural disasters, fires, extreme weather, and similar events outside our control.

9. Insurance

We strongly recommend that all members of your party obtain personal travel insurance. It is your responsibility to ensure the coverage suits your needs. We do not review insurance policies.

10. Special requests

If you have special requests, inform us when booking. We will do our best to accommodate them, but cannot guarantee fulfilment unless we have confirmed them in writing. Listing a request on your confirmation does not guarantee it will be met.

We do not accept reservations that are conditional upon a special request being fulfilled.

11. Disabilities and medical issues

If you or someone in your party has a medical condition or disability that may affect your stay, please tell us before booking so we can advise on suitability. All details must be provided in writing.

If we reasonably believe we cannot meet the person’s needs, we reserve the right to refuse or cancel the reservation. Note that Bamboo Lodge is not wheelchair accessible.

12. Complaints

If you wish to lodge a complaint during your stay, notify the Bamboo Lodge manager immediately. If unresolved, you may submit a formal written complaint within 7 days after your stay to info@bamboolodge.nl, including your reservation number and relevant details.

Failure to follow this procedure may affect our ability to investigate.

EU residents may also use the Online Dispute Resolution platform at ec.europa.eu/consumers/odr/.

13. Conduct

You accept responsibility for any damage or loss caused by you or members of your party. Full payment must be made directly to the lodge. Failure to do so makes you responsible for any claims made against us afterwards.

We reserve the right to terminate your stay (or that of any person in your group) due to misconduct. No refund will be issued.

Our House Rules form part of these Booking Conditions and can be found on our website.

14. Our liability

We are not liable for injury, illness, death, loss, damage, expenses, or other claims resulting from:

• actions or omissions of the affected person(s);

• actions or omissions of third parties not connected to the accommodation and which were unforeseeable or unavoidable;

• unusual or unforeseeable circumstances beyond our control; or

• events that could not have been prevented even with the greatest care.

Compensation (if we are liable):

(a) Loss/damage to baggage or personal items, or illness claims:
Limited to the amount covered by your insurance policy.

(b) Other claims without injury or death:
Limited to the total cost paid by the affected person(s), and only if no benefit from the booking was received.

We accept liability only if complaints are submitted according to the proper procedure.

We are not responsible for losses we could not reasonably foresee based on the information provided at the time of booking.

We are not responsible for services or facilities not included in our agreement. Excursions or tours booked during your stay do not form part of your contract with us.

Site photos are non-contractual and may differ due to renovations or furniture changes.

We are not responsible for third-party websites linked from the Site.

15. Disputes

Guests must first contact the Bamboo Lodge to resolve disputes amicably. If no settlement is reached within 60 days, you may contact our head office at info@bamboolodge.nl.

16. Applicable law and jurisdiction

Unless mandatory consumer protections of your place of residence apply, Dutch law governs these Booking Conditions. Any disputes will be handled exclusively by the Dutch courts.

17. Amendments to the Booking Conditions

We may amend these Booking Conditions at any time. The new version will be posted online and applies immediately to all customers.

18. House Rules

• Always follow the instructions of our staff.

• Feel free to use anything in the lounge cupboards. This is our communal space.
If you have booked breakfast, you may also use the items in the fridge and bread baskets.

• Illegal drugs are strictly prohibited on our premises.
Non-compliance will result in immediate removal from the lodge.

• Only our staff may operate the indoor fireplaces.
You are welcome to use the outdoor fireplaces—please ask our staff for guidance.

• Please respect the facilities.
We kindly ask men to use the urinal or sit down when using the toilet.
Toilet paper may be flushed; please do not dispose of any other items in the toilet.

• Clean up after yourself and be considerate of others.

• If you break something, you are responsible for replacing it.

• Be respectful to our home, our staff, and fellow guests.
Remember, you are a guest in our space.

• Security cameras are in use throughout the lodge.
By entering the property, you agree to be filmed and recorded.

• Please follow our waste separation system to help us recycle responsibly.

• Ensure the gate closes securely when entering or leaving the property.
We have many animals, and we want to keep them safe.

• Quiet hours begin at 22:00.
Please refrain from loud music or noise outdoors after this time.

• No pets allowed.

• No children under the age of 12.

• Please do not feed the animals.

• Stay on the designated walking paths for your safety and the safety of our environment.

• Your stay is at your own risk.
Management is not responsible for lost, stolen, or damaged items, nor for personal injuries.

• Check-out is before 10:30 AM.
Late check-out is possible until 14:00 at the latest (when available).

• Check-out must be completed at reception.
Please return your keys and leave your room in good condition to receive your deposit back.

• No refunds.

• If you have any questions, please don’t hesitate to ask any of our staff—we’re here to help.

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We wish you a wonderful stay.